Are your products Authentic?
Authenticity is of the utmost importance at Sports Online. We offer a 100% Guarantee of Authenticity on all of our autographed memorabilia, ensuring that every piece is genuine and hand-signed by the athletes being represented.
Our total commitment to authenticity means that we only acquire our products from credible, reputable suppliers. To provide consumer confidence, we offer independent third-party AMA authentication and certification for many of our products. This process occurs in conjunction with Australia’s most-respected independent authentication service. If you have any questions about the authenticity of our products, please ask us prior to purchase.
Are you legit?
We sure are. Sports Online was established in 1999 and we believe is the longest running memorabilia company in Australia.
Do you have social media?
We sure do. Find us on Facebook here, or by searching Sports Online Memorabilia. Our Instagram handle is @sports_online_memorabilia.
Will my item look the same as what is on the website listing?
The images of our products are representative of the items offered, the exact location and sizes of individual signatures may vary with that shown due to the personal signings being unique on each item.
How do I place an order?
Shopping with us is easy, the only hard part is deciding what you want!
Simply add your chosen products to the cart and checkout when you have finished shopping.
What payment methods do you offer?
• Credit card
• PayPal
• Afterpay
• Direct Deposit – BSB 932-000 | Account: 500170118
Do you offer payment plans?
We offer Afterpay with their ‘buy now, pay later’ payment method. Transaction limits may apply for Afterpay which may vary based on your purchase or credit history.
How long does it take to ship my order?
If you have a time constraint to receive your item, such as a birthday or event, please contact us so we can let you know our stock situation and work with you towards a solution.
Tell me about Shipping
All our shipped items require signature on delivery and a street address, we can’t deliver to PO Boxes. Shipping costs shown on the website are for Australian domestic deliveries. We do everything we can to not add any additional shipping costs. If you are in a remote area or international to Australia we may contact you with shipping quotes. We are also happy for you to contact us before purchase to ask for a shipping quote. We use Aramex and Australia Post for most of our shipping.
Do you ship internationally?
If you would like to purchase something and have it shipped internationally, we recommend purchasing an unframed item and getting it framed local to you. Most couriers will not ship framed products internationally due to the size of the package. Feel free to contact us to obtain an international shipping quote before purchasing.
How long does it take to ship an order?
• Item is in stock – shipped within 2 business days
• Item requires framing – Item shipped within 2 weeks
• Item coming from a supplier – Item shipped within 1-4 weeks
Needing something quickly?
If you have a time constraint to receive your item, such as a birthday or event, please contact us so we can let you know our stock situation and work with you towards a solution.
Shipping Specifics?
All our shipped items require signature on delivery and a street address, we can’t deliver to PO Boxes. Shipping is free within Australia however If you are in a remote area we may contact you with additional shipping quotes. We are also happy for you to contact us before purchase to ask for a shipping quote. We use Aramex and Australia Post for most of our shipping.
Do you ship International?
If you would like to purchase something and have it shipped internationally, we recommend purchasing an unframed item and getting it framed local to you. Most couriers will not ship framed products internationally due to the size of the package. Feel free to contact us to obtain an international shipping quote before purchasing.
What is your Returns Policy?
Should your product be damaged in transit or if you have identified a fault, please contact us at hello@sportsonline.com.au to coordinate a repair or replacement.
We are unable to accept cancellation or refund requests due to the limited edition and special nature of our products. Most of our items are specially produced to order and, as such, each is a firm sale. Change of mind, cancellation or refund request will not be accepted. Sports Online will not accept any returns for a change of mind. Please ensure you have acquired all relevant information before purchasing. If Sports Online deems it cannot fulfill your order, it will be refunded in full.
Do you do valuations?
No, we do not offer a valuation service. This is a specialist service that requires knowing and proving the provenance of an item and matching the signature to known examples.
We recommend you talk to the Australian Memorabilia Association. You can find them at www.amaonline.com.au
I have an item of memorabilia, are you interested in buying it?
We generally don’t buy memorabilia from the general public. If you feel you have a unique item or you are a player/athlete please contact us on hello@sportsonline.com.au.