1. Authenticity of Products
  2. How to Order
  3. Easy layby option
  4. Payment Information
  5. Delivery Time
  6. Returns Policy
  7. Agreement Terms

Authenticity of Products

All our products come with our guarantee and a Certificate of Authenticity. We guarantee that all autographed memorabilia purchased through us are genuine HAND SIGNED autographs of the said athlete. Each one of our autographed items includes our individually numbered Certificate of Authenticity and comes with a LIFETIME 100% GUARANTEE. Should any autographed item sold through us be proven to be non-authentic, we will refund the full purchase price of that item.

With this in mind, you can shop with the confidence of knowing you are getting the 'Real McCoy'

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How to Order

Shopping with us is easy, the only hard part is deciding what you want! At any point you can change your mind or cancel your order. Choose either Unframed or Framed option and Add to your cart. You can then either keep shopping or checkout.

Checking out- Fill in all your personal details here for delivery of your item including contact details. When satisfied with this page, press continue.

Payment Page -Please check over the details you have entered and enter your payment option. You can also add any message to our order department here e.g. Please layby this order.

We offer a number of different payment methods:

  • credit card (Visa, MasterCard)
  • cheque (we will not send out goods until the cheque has been received and cleared)
  • money order
  • direct deposit BSB 032123 Account: 169304
  • Paypal

For speed and reliability, credit cards are our preferred options.

Tax Invoice- After you confirm your order is correct you will receive a confirmation Tax Invoice which you should print out. This gives you your order number which you can use to refer to when contacting us.

Now all you need to do is wait for your order to be delivered which depends on the item and stock availability. This is usually 2-4 weeks. Feel free to contact us by email or phone to check your order status.

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason.

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Easy lay-by option

We offer an easy lay-by system whereby you can purchase from us and make monthly interest free payments. To utilise this system, simply click on the part payment option on the product description page and follow the prompts. Please note that once a layby has been intitiated there is a $50 administration fee for cancelled laybys.

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Payment Information

We have tried to make payment options as easy and convenient as possible by providing you with several different methods to pay for your order:

Credit Cards & our security system

Using your credit card online is by far the most convenient method of payment. Sports Online will accept your Visa, MasterCard payments through our easy to use and secure payments system. At no time are any of your personal details unencrypted or insecure during the entire ordering process. SSL (Secure Sockets Layer) SSL encrypts your credit card number by transforming the data into an unreadable format. Only an authorized processor can convert this information to complete the transaction.

Phone or Fax

You can choose to complete your purchase offline. Just give us a call on (02) 9453 9900 or choose the fax order in payment option and print out your invoice to be faxed to us on (02) 9453 9905. Be sure to add in your credit card details before faxing (name on card, card number and expiration date). You will receive confirmation of your order by return email or phone call.

Post a Cheque

If you want to pay by cheque, pick the 'cheque' payment option, print out your invoice twice and then post your cheque with one copy of the invoice to:

Sports Online
PO Box 630,
Forestville, NSW 2087
(Australia)
Orders paid by personal or company cheque must clear before the order can be sent.

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Delivery Time

Please feel free to contact us regarding delivery times, many of our items are kept in stock, others need to be ordered, some need to be framed. These variables mean that delivery times may vary from item to item but is usually from 2-4 weeks.

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Returns Policy

Sports Online offers a 14 day return policy on all products. We operate according to strict quality control guidelines. Refunds do not include postage and handling and will incur a $25 administation fee for 'change of mind' returns. The product must be returned in original condition and packaging, with all accessories and contents and of course, your receipt.

To return a product, please email or phone for return instructions.

Please be sure to carefully package up any returned goods sent back to us in the post and include a note explaining the reasons for your return.

Refunds

We can refund your credit card (if you used one), or we can post a cheque or provide a gift certificate to the value of the refund. This can be redeemed on any future purchase.

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Agreement Terms

  1. This sale agreement is a legally binding contract between you and Sports Online.
  2. All prices include GST.
  3. All goods purchased by you remain the property of Sports Online until you have paid in full. Once the goods are paid for in full, the title will pass to you.
  4. Orders made by you for products on our website are not binding on Sports Online until accepted by us.
  5. Sports Online will make all reasonable efforts to ensure that information on the website is accurate and correct, but makes no representations as to the accuracy of the information. Sports Online assumes no liability for any errors or omissions contained on the website.
  6. By accessing or shopping on this website you agree to be bound by these terms and conditions.
  7. You agree that you have read and understood all the terms and conditions contained on this website.
  8. You are not permitted to use the Sports Online or Wide World of Sports trademark, logo or any graphic without the express written authority of Sports Online.
  9. Copyright in material contained on this website is held and asserted by Sports Online, or is licensed to Sports Online. The information contained on this website may not be reproduced in any way whatsoever, and includes but is not limited to copying, disseminating, transmitting, posting or downloading the information by any means, including but not limited to electronic, mechanical, photocopying, or recording without the express written permission of Sports Online.

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